A patient who wants to move their Thursday appointment does not need to wait for the front desk to pick up. A patient describing chest pain, on the other hand, needs to speak to someone, quickly. That is what Aida Desk is all about: handling what is simple on its own, and handing over to your team as soon as the situation calls for it.
What Desk does on its own
Aida Desk is the patient-contact layer shared by Aida MD, Aida Dental and Aida Care. Your patients use it on the channel they prefer: online booking, SMS, WhatsApp (through the official WhatsApp Business API) or email. Desk keeps the same context from one channel to the next.
Day to day, it takes care of:
- booking, moving and cancelling appointments, directly in your calendar;
- pre-admission: the patient fills in their details before the visit;
- reminders before each appointment.
Desk syncs both ways with your calendar: your practice software (for example Vitomed), Google Calendar, Outlook or Apple Calendar. It applies your rules: duration of each procedure, slots reserved for emergencies, breaks, holidays. These rules are set per practitioner and per type of procedure.
When Desk hands over
Some requests are not a matter for an assistant. When a patient reports an emergency, Desk does not try to handle it: it directs it to the right person on your team, according to the rules you have set. You decide who receives what, and when.
This principle applies to all our products: Aida prepares, organises and passes on, but does not make diagnoses and does not replace the clinician's judgement. Desk's role is to make sure an important message reaches someone on your team quickly, who can then assess it.
And on the phone
With the Calling AI add-on, Desk also answers your patients' calls, in a natural voice, in French, German, Italian and English. It books, moves or cancels appointments, and passes emergencies on to the right person.
Message data
WhatsApp and SMS exchanges go through the providers of those services, as with any messaging. That is why we do not say that all Desk data stays in Switzerland. Your consultation data, however, processed by Aida MD and Aida Dental, stays on our servers in Switzerland.
Included in Professional
Aida Desk is included in every Professional plan, and every new user has it during the three free months. Calling AI is an add-on, described on our pricing page.
Every feature, integration and screenshot is on the Aida Desk page; plans and prices are on the pricing page.